Frequently Asked Questions

  • Punta Cana Airport VIP Fast-Track access allows you skip customs, immigration and baggage claim lines, and includes the use of a VIP lounge with food and drinks, and a private exit / arrival curbside for you to board your ground transportation - which is not included but you can purchase in our website.

  • If your flight is cancelled, delayed or if you change dates at the last minute, we will do everything in our power to reschedule your Punta Cana Airport VIP service. Because this service is personalized and is not available as a last-minute reservation, we cannot guarantee that we will be able to provide the service should your arrival or departure be significantly delayed.

  • No, we only offer Punta Cana Airport VIP service. Although on the checkout process you will be able to add transportation to your Punta Cana resort at discounted rates.

  • All our prices at Punta Cana Airport VIP are quoted in U.S. dollars. Please consult your financial institution for current exchange rates.

  • Punta Cana VIP service is very useful when your scheduled flight lands within 11:00AM and 5:00PM, because that’s when the majority of traffic comes in to PUJ Punta Cana International Airport.

    But there is an exception: when you’re travelling on holidays (Christmas, New year’s, Thanksgiving, spring break or other), make sure you book your PUJ VIP arrival with time, as service tends to sell out quickly.

  • Due to the terms in our contract, we can provide instant and guarantee confirmations when your service is booked 14 days or more in advance. In rare exceptions the service will not be provided. If that is the case, we will issue a full refund before you even ask for it.

  • • Private Meet and Greet at the aircraft gate.

    • There will be a staff member holding a sign with your name on it.

    • VIP Immigration Services. Leave the lines behind.

    • VIP Customs Services. No lines here either.

    • A staff member will get your bags and will direct you to a private curbside for VIP arrivals only.

  • It is the most complete service we offer. An agent will wait for you at the curbside and escort you to the premium line of any airline counter.

    The agent will escort you through fast track security and passport checks.

    The agent will take you to the VIP lounge for you to wait for boarding.

    The whole process is assisted by one of our specialized VIP agents at the Punta Cana Airport.

  • Please visit our Services page for a full description of each package, pricing, and inclusions.

  • Ask your transportation to meet you at the designated VIP curbside, located in each terminal (A-B) at the Punta Cana International airport.

    It’ best to book transportation directly with us in the checkout process as we are able to coordinate pickup and drop-off with our transportation providers.

  • Punta Cana Airport VIP can guarantee the service as we serve only a handful of clients and are able to provide personalized service to each one and follow up on their booking and guarantee a satisfactory experience.

    If you’re looking for Punta Cana Airport VIP service, would you go with the cheapest one?

  • Our site has 256-bit encryption, and all payments are made through Stripe, one of the world’s largest and safest credit card processors. Our company is based in the U.S., so we abide by all the laws. rules and regulations stated in U.S. laws.